Returns & Refund Policy

Change of mind

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund.  You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect condition, unused and complete in their unopened original packaging. Please allow 14 working days for this process.  

All shipping back to BeneBrew is to be paid for by the customer.  We recommend that your carrier provides you with ‘proof of delivery’ as BeneBrew cannot be held responsible for goods lost or damaged in transit. 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. BeneBrew will offer a replacement or refund, please contact us to arrange the return of the goods.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@benebrew.co.uk.